General objectives:
- Introduce participants to the concept of total quality management and achieve the entrance of the development of performance management in organizations that applied in the competitive environment variable.
- To provide participants with practical skill in the transfer of ideas and philosophies of TQM to reality and the practical steps that application and the risk of failure or failure.
- Enable the participants to stand on the factors that support the practical application and to avoid common mistakes to happen and to overcome the problems of the application of quality management.
- Provide the participants creative and innovative methods to perform the work and how to apply: -
- Metrics innovative and creative capacity.
- Strategies to Help creativity.
- How can create employee iconic?
- Ability to develop methods of creativity and innovation (brainstorming - morphological analysis - Delphi method - Nominal Group -altofik between Alastadt ... etc.
- To provide participants with the skills to apply tools to improve the quality of work
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